Global address book not updating exchange 2016

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I believe by default the GAL refresh is (approximately) every 12 hours or so.

We support quite a few remote users who only use OWA to access our company e-mail, and this is the prescribed method for setting up their user and e-mail accounts. ****************************************** You can see the mailbox in Exchange System Manager (ESM) after the first successful mailbox login or when the account receives its first e-mail.

Updating the Outlook 2003 cached copy can be forced by the doing the following: More information can be found at Microsoft's Web site.

I had the same question / issue a little while ago and that is where I found my solution. ****************************************** This answer may not be entirely correct, if I'm reading the user's question properly.

If it is hidden, go to View - MEMBER FEEDBACK TO THIS ASK THE EXPERT Q&A: In addition to checking if the new mailbox is hidden, there may be one additional issue.

I have to admit, there is no information on this at Microsoft's site. —Patricia Guerrero, Clients and Mobility expert ****************************************** I have the exact same issue -- the Global Address List (GAL) does not update the cached mode clients.

The Offline Address Book (OAB) files that get modified nightly (2 a.m.) with Active Directory delta changes do not appear to be reliable.

It can take Exchange up to 24 hours to update the Offline Address Book (OAB) on the Exchange server, and (up to) an additional 24 hours to update the OAB on the Outlook 2003 client (using Outlook in cached mode).

This can total up to 48 hours (though it is unlikely).

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